Contact Us
Welcome to KIVELLAY.
We are committed to providing helpful and reliable customer support throughout your shopping experience.
Whether you need assistance with product information, product care, order updates, shipping questions, returns, damaged or incorrect items, or general questions about our beauty accessories, our customer support team is here to help.
For questions regarding orders, delivery, products, returns, after-sales assistance, or business opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email:
service@kivellay.com
Our customer support team carefully reviews each inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your order number whenever possible.
For product-related questions, please include:
- Product name
- Order number, if applicable
- A brief description of your question or issue
- Clear photos, where relevant
- A short video if the issue relates to product condition or functionality
Providing these details helps our team understand your request and provide assistance more efficiently.
2. Customer Support Hours
Customer Support Email:
service@kivellay.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or times of unusually high customer inquiry volume.
3. Orders, Shipping & After-Sales Support
Our customer support team can assist with:
- Order status and tracking information
- Shipping and delivery questions
- Product information
- Product care and usage guidance
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales support
- Product specifications and features
- Business and wholesale inquiries
To help us resolve your request efficiently, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging where applicable.
4. Product Support
KIVELLAY offers a curated collection of beauty tools and accessories, including makeup brushes, makeup sponges, compact mirrors, and beauty organizer cases.
If you need assistance with a product, our customer support team can help with questions regarding:
- Product dimensions
- Materials and finishes
- Product features and functions
- Usage recommendations
- Cleaning and care guidance
- Included accessories
- Product variations
- General product questions
Because product specifications may vary between items, please include the product name when contacting our team.
5. Business & Wholesale Inquiries
KIVELLAY welcomes inquiries from retailers, distributors, commercial buyers, beauty-related businesses, and potential partners.
For wholesale, distribution, bulk purchasing, or other business opportunities, please contact:
service@kivellay.com
Please include:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
This helps us direct your request to the appropriate team.
If possible, please include:
- Company name
- Business location or market
- Expected order volume
- A brief description of your inquiry
6. Corporate Information
Brand:
KIVELLAY
Website:
kivellay.com
Legal Entity:
Guangzhou JiuYuan Information Technology Co., Ltd.
Registered Address:
Room A0537, 1704/F, No.1000 Xinpu East Road,
Haizhu District, Guangzhou City,
Guangdong, China
Unified Social Credit Code:
91440105MAE8KG11Y
Customer Support Email:
service@kivellay.com
kivellay.com is owned and operated by Guangzhou JiuYuan Information Technology Co., Ltd.
The company is responsible for online store operations, customer service, order coordination, and related ecommerce activities.
We're Here to Help
From selecting the right beauty tools to receiving and enjoying your order, our team is here to make your shopping experience simple, clear, and reliable.
If you have any questions, please contact us:
service@kivellay.com
Thank you for choosing KIVELLAY.
KIVELLAY — Thoughtful Beauty Tools for Everyday Routines.