Contact Us
At KIVELLAY, we want it to be easy to get help before, during, and after your purchase.
Whether you have a question about a makeup brush set, beauty sponge, compact mirror, makeup bag, order status, delivery, return, or product issue, our customer support team is available to review your request and help identify the appropriate next step.
Customer Support
Email:
service@kivellay.com
Phone:
+86 199 0779 5717
Official Website:
kivellay.com
When Contacting Us
To help us review your request efficiently, please include the information that is relevant to your issue.
For order-related questions, this may include:
• Your order number
• The name used when placing the order
• The email address associated with the order
• The product name or variation
• A short description of your request
For damaged, incorrect, missing, or product-related issues, we may also ask for:
• Clear photographs of the product
• Photographs of the outer or inner packaging
• Photographs showing the affected area
• The product variation, color, or model where applicable
• Any other information reasonably needed to understand the issue
Product Questions
KIVELLAY currently focuses on beauty tools and everyday beauty accessories, including:
Makeup Brushes
Beauty Sponges
Beauty Mirrors
Makeup Bags
If you are unsure whether a product is suitable for your intended use, please review the product page carefully before ordering or contact us before purchase.
For makeup brushes and beauty sponges, please pay particular attention to product size, shape, intended application, cleaning, hygiene, and care information.
For beauty mirrors, please review the product dimensions, mirror configuration, folding structure, and other details provided on the product page.
For makeup bags, please review the dimensions, compartment layout, capacity, closure design, and care information before ordering.
Order & Shipping Support
You may contact us regarding:
• Order status
• Tracking information
• Shipping questions
• Delivery delays
• Address correction requests
• Missing packages
• Damaged packages
• Incorrect or missing items
• Order-change or cancellation requests
Please contact us as soon as possible if you need to request an order change or cancellation. Once an order has entered fulfillment or has shipped, changes may no longer be possible.
Returns & After-Sales Support
Before sending a product back, please contact us for return instructions.
Do not send a return to the company registered address unless our support team specifically instructs you to do so.
Used beauty tools, washed brushes, used beauty sponges, or other products showing hygiene-related use may not qualify for a standard change-of-mind return.
If your product arrived damaged, incorrect, incomplete, or materially different from what you ordered, contact us with your order information and supporting photographs so that we can review the issue.
Business Information
KIVELLAY is operated by:
Guangzhou Jiuyuan Information Technology Co., Ltd.
Unified Social Credit Code:
91440105MAE8GKG11Y
Registered Address:
Room A0537, Room 1704, No. 1000 Xingang East Road, Haizhu District, Guangzhou, Guangdong, China
Website:
kivellay.com
Email:
service@kivellay.com
Phone:
+86 199 0779 5717
For customer support, please use the email address above rather than sending products or correspondence to the registered company address without prior authorization.