Last Updated: September 20, 2026
Welcome to KIVELLAY.
These Terms & Conditions govern your use of kivellay.com and purchases made through the KIVELLAY online store.
By using the website or submitting an order, you agree to these Terms & Conditions to the extent permitted by applicable law.
1. Store Operator
KIVELLAY is operated by:
Guangzhou Jiuyuan Information Technology Co., Ltd.
Unified Social Credit Code:
91440105MAE8GKG11Y
Registered Address:
Room A0537, Room 1704, No. 1000 Xingang East Road, Haizhu District, Guangzhou, Guangdong, China
2. Online Store Use
You may use the website only for lawful purposes.
You must not intentionally interfere with website operation, security, checkout functionality, account systems, or other customers' use of the store.
3. Product Information
KIVELLAY currently sells beauty tools and accessories, including:
• Makeup Brushes
• Beauty Sponges
• Beauty Mirrors
• Makeup Bags
We aim to present product information accurately.
However, appearance may vary slightly because of:
• Screen settings
• Photography
• Lighting
• Production variation
• Product configuration
Customers should review product descriptions, dimensions, colors, set information, and other available details before purchase.
4. Orders
Submitting an order does not necessarily mean the order has been fully accepted or fulfilled.
Orders may be reviewed for:
• Payment issues
• Availability
• Address problems
• Duplicate transactions
• Suspected fraud
• Other fulfillment concerns
If an order cannot be fulfilled, an appropriate resolution will be provided.
5. Pricing
Product prices are displayed on the website.
Applicable shipping charges are calculated or displayed during checkout.
Taxes, duties, currency-conversion charges, or other fees may apply depending on the transaction and destination.
6. Payment
Available payment methods are displayed during checkout.
Payment must be successfully authorized through the applicable payment service before an order can proceed.
7. Processing & Delivery
Standard order processing is generally 1–3 business days.
Estimated delivery is generally 7–20 business days after shipment.
Delivery estimates are not guarantees.
Additional details are available in our Shipping Policy.
8. Order Changes & Cancellation
Customers should contact us as soon as possible if they wish to request an order change or cancellation.
We cannot guarantee changes after processing or fulfillment has started.
Orders already shipped generally cannot be cancelled.
9. Returns
Eligible returns are subject to our 30-day return window and the conditions stated in our Return & Refund Policy.
Because makeup brushes and beauty sponges may involve direct cosmetic or skin contact, used products may be subject to hygiene-related return restrictions.
10. Product Use & Care
Customers are responsible for using products appropriately and following any product-page or packaging care instructions.
Damage resulting from misuse, excessive force, inappropriate cleaning, improper storage, unauthorized alteration, or ordinary wear may not constitute an original product defect.
11. Intellectual Property
Website content, branding, original text, graphics, page design, KIVELLAY brand materials, and other protected content may be owned by or licensed for use by KIVELLAY.
You may not reproduce, commercially exploit, or represent KIVELLAY branding or website content as your own without authorization.
12. Third-Party Services
The website may rely on third-party services for ecommerce, payments, shipping, analytics, technology, or other functions.
Those services may operate under separate terms or privacy practices.
13. Website Availability
We do not guarantee that the website will always operate without interruption, delay, error, or maintenance.
We may modify or update parts of the website where reasonably necessary.
14. Limitation of Liability
To the extent permitted by applicable law, KIVELLAY is not responsible for indirect losses resulting from circumstances outside our reasonable control.
Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.
15. Consumer Rights
These Terms do not override mandatory consumer-protection rights that apply to you under applicable law.
16. Changes to These Terms
We may update these Terms & Conditions when our store, services, products, or legal requirements change.
Updated Terms will be posted on this page with a revised date.
17. Contact
KIVELLAY
Website: kivellay.com
Email: service@kivellay.com
Phone: +86 199 0779 5717