Terms & Conditions

Last updated: September 16, 2026

These Terms & Conditions (“Terms”) apply to purchases made through kivellay.com.

kivellay.com is operated by Guangzhou JiuYuan Information Technology Co., Ltd.

By placing an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies available on kivellay.com.

Scope of These Terms

These Terms apply to purchases of products offered through kivellay.com.

Additional policies may also apply to your purchase, including:

  • Shipping Policy
  • Return & Refund Policy
  • Payment & Security Policy
  • Privacy Policy
  • Product Support information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to provide accurate information regarding our products, including descriptions, materials, dimensions, colors, functionality, pricing, photographs, and availability.

KIVELLAY products include beauty tools and accessories such as makeup brushes, makeup sponges, compact mirrors, and beauty organization products.

However, actual product appearance may vary slightly due to:

  • Screen or display settings
  • Lighting conditions
  • Photography conditions
  • Manufacturing variations
  • Material characteristics
  • Product batch differences
  • Packaging or design updates

Minor differences in color, texture, finish, size, or appearance may occur as part of normal manufacturing and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, adjust availability, or modify website content when reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available options or cancel the affected item and provide an appropriate refund.

Product Requirements and Use

Certain KIVELLAY products may include specific components, materials, or features that require proper handling and use.

Customers are responsible for reviewing applicable product information before purchasing or using products.

Product construction, dimensions, materials, accessories, and design details may vary between products or versions.

Unless specifically stated otherwise, KIVELLAY does not guarantee that third-party accessories, replacement components, or external products will be compatible with our products.

Customers should review product descriptions, specifications, intended use, and care instructions before purchase.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that the order has been shipped.

We reserve the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraudulent activity
  • Unauthorized payment use
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Suspected unauthorized resale
  • Promotion abuse
  • Legal or regulatory restrictions

If an order is cancelled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible:

service@kivellay.com

We will make reasonable efforts to assist before order fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed after an order has entered:

  • Processing
  • Picking or packing
  • Fulfillment
  • Shipping preparation
  • Dispatch

If an order has already shipped, the applicable Return & Refund Policy will apply.

Prices

Product prices displayed on kivellay.com are processed in U.S. dollars (USD).

Prices may vary depending on:

  • Product selection
  • Product variation
  • Quantity
  • Promotional eligibility
  • Applicable taxes
  • Shipping charges

The final amount payable will be shown during checkout before completing your purchase.

We may update product prices at any time for future purchases.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Additional Charges

Applicable taxes, shipping fees, and other order-related charges will be displayed during checkout where required or available.

International orders may be subject to additional charges, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges
  • Other local carrier or government fees

Unless otherwise stated during checkout, such charges are generally the responsibility of the recipient.

Payment

Available payment methods are displayed during checkout and may vary depending on:

  • Customer location
  • Device
  • Order value
  • Available payment services

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • The information provided is accurate and complete.
  • You authorize the transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional details, please review our Payment & Security Policy.

Promotions and Offers

KIVELLAY may periodically provide promotional offers, including:

  • Discount codes
  • Promotional pricing
  • Product bundles
  • Limited-time offers
  • Free or discounted shipping promotions
  • Other promotional benefits

Promotions may include additional conditions such as:

  • Promotion start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility requirements
  • Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

We reserve the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related information are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation delays
  • Holiday periods
  • Remote delivery locations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

KIVELLAY products include beauty tools and accessories such as makeup brushes, makeup sponges, compact mirrors, and organizer cases. Customers should inspect their order promptly after delivery and contact our support team if any issue occurs.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact KIVELLAY customer support before returning any product so that we can review your request and provide applicable instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded under applicable law.

Damaged, Defective, or Incorrect Products

If your KIVELLAY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

To help us review your request, we may ask you to provide:

  • Order number
  • Clear photographs of the product
  • Photographs of the packaging
  • Shipping label information
  • A short video demonstrating the issue where applicable

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the situation and applicable laws, available solutions may include replacement, refund, or another appropriate resolution.

Product Use and Care

KIVELLAY products should be used only for their intended purpose and according to applicable:

  • Product instructions
  • Product specifications
  • Care recommendations
  • Safety information
  • Product-specific guidance

Makeup Brushes

For makeup brushes:

  • Clean brushes regularly according to recommended care practices.
  • Avoid excessive pressure that may damage brush fibers or structure.
  • Allow brushes to dry completely after cleaning.
  • Store brushes in a clean and dry environment.
  • Avoid exposure to unnecessary moisture or harsh chemicals.

Makeup Sponges

For makeup sponges:

  • Clean and maintain sponges according to product care recommendations.
  • Avoid excessive squeezing or handling that may damage the material.
  • Allow the sponge to dry properly after use.
  • Replace products when signs of wear or damage appear.
  • Store in a clean and ventilated environment.

Compact Mirrors and Organizer Cases

For mirrors and beauty organizers:

  • Handle carefully to avoid impact damage.
  • Keep surfaces clean using suitable materials.
  • Avoid excessive pressure on moving or closing components.
  • Store products properly when not in use.

Product-specific instructions take priority where provided.

Product Dimensions and Natural Variations

Product measurements displayed on kivellay.com are provided as a general reference.

Minor differences may occur due to:

  • Manufacturing processes
  • Measurement methods
  • Material characteristics
  • Product design updates
  • Batch variations

Small differences in color, texture, finish, or appearance may occur and do not necessarily represent a product defect.

Product Support

KIVELLAY products are supported through our customer service team.

If you experience an issue with a product, please contact us with relevant order details and information about the issue.

Our team will review your request and provide appropriate assistance based on the circumstances.

Personal Use

Products offered through kivellay.com are intended primarily for lawful personal use, beauty routines, gifting, and individual consumer purposes unless otherwise agreed by us in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use kivellay.com or our purchasing systems for:

  • Fraudulent transactions
  • Unauthorized payment activity
  • Abuse of discounts or promotions
  • Manipulation of checkout systems
  • Misuse of refund procedures
  • Unauthorized resale activities
  • Interference with website security
  • Other unlawful or deceptive activities

We may take reasonable steps to protect our customers, website, business operations, and payment systems.

Intellectual Property

Unless otherwise stated, website content including:

  • KIVELLAY branding
  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Website design elements
  • Original written content

is owned by, licensed to, or used with authorization by KIVELLAY, Guangzhou JiuYuan Information Technology Co., Ltd., or applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially used, or exploited without appropriate authorization except where permitted by applicable law.

Third-Party Services

KIVELLAY may use third-party providers to support:

  • Ecommerce infrastructure
  • Payment processing
  • Shipping and logistics
  • Customer support
  • Analytics
  • Advertising measurement
  • Fraud prevention
  • Website security

Third-party services may have their own terms and privacy practices.

KIVELLAY is not responsible for independent third-party services that we do not operate or control.

Electronic Communications

By placing an order or contacting us electronically, you agree that we may communicate with you electronically where appropriate.

Communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund updates
  • Security notices

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Additional privacy controls may be available through our privacy preference tools where applicable.

Disclaimer

To the fullest extent permitted by applicable law, kivellay.com and related services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website availability or that all technical issues will be resolved immediately.

Product images and descriptions are intended to represent products accurately, but minor variations may occur.

Nothing in these Terms excludes consumer rights, warranties, or remedies that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, KIVELLAY and Guangzhou JiuYuan Information Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, transactions, products, or use of the website where such limitations are legally permitted.

Nothing in these Terms limits:

  • Liability that cannot legally be excluded
  • Mandatory consumer rights
  • Legal protections available under applicable laws

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to:

  • Product conformity
  • Defective products
  • Repairs
  • Replacement
  • Returns
  • Refunds
  • Cancellations

Nothing in these Terms is intended to waive rights that cannot legally be waived.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by applicable law.

Changes to These Terms

We may update these Terms periodically to reflect changes in:

  • Business operations
  • Products or collections
  • Website functionality
  • Store policies
  • Legal requirements

The updated version will be posted on this page.

Contact Us

If you have questions regarding these Terms & Conditions, an order, a KIVELLAY product, or our store policies, please contact us:

Brand:
KIVELLAY

Website:
kivellay.com

Legal Entity:
Guangzhou JiuYuan Information Technology Co., Ltd.

Registered Address:
Room A0537, 1704/F, No.1000 Xinpu East Road,
Haizhu District, Guangzhou City,
Guangdong, China

Unified Social Credit Code:
91440105MAE8KG11Y

Customer Support Email:
service@kivellay.com

kivellay.com is operated by Guangzhou JiuYuan Information Technology Co., Ltd.