Last Updated: September 20, 2026
This Privacy Policy explains how KIVELLAY collects, uses, discloses, and otherwise processes personal information when you visit, use, or make a purchase from kivellay.com or otherwise communicate with us.
KIVELLAY is operated by Guangzhou Jiuyuan Information Technology Co., Ltd.
1. Information We May Collect
Depending on how you interact with our website, we may collect information such as:
Contact Information
Name, email address, phone number, billing address, shipping address, and similar contact details.
Order Information
Products purchased, order number, transaction information, delivery information, returns, refunds, and customer-service history.
Account Information
If account functionality is available, we may process information associated with your account and preferences.
Device & Usage Information
Information such as IP address, browser type, device information, pages viewed, website interactions, and similar technical data.
Communications
Information you provide when contacting customer service, asking product questions, requesting returns, or reporting order issues.
Marketing Preferences
Information about whether you have chosen to receive or opt out of certain marketing communications.
2. How We Use Personal Information
We may use personal information to:
• Process and fulfill orders
• Arrange delivery
• Process payments and refunds
• Provide order and tracking information
• Respond to customer-service requests
• Handle returns and product issues
• Prevent fraud and misuse
• Operate and improve the website
• Understand website performance
• Maintain security
• Provide marketing communications where permitted
• Comply with applicable legal obligations
3. Ecommerce & Service Providers
Our store operates using Shopify and may rely on third-party service providers to support functions such as:
• Website hosting and ecommerce
• Payment processing
• Shipping and fulfillment
• Customer communications
• Analytics
• Fraud prevention
• Marketing and advertising, where enabled
These service providers may process personal information as needed to provide their services.
4. Payments
Payment information is processed through the payment services available at checkout.
Customers should not send full payment-card details by email.
5. Cookies & Similar Technologies
KIVELLAY may use cookies and similar technologies for purposes such as:
• Website functionality
• Shopping-cart operation
• Security
• Remembering preferences
• Performance and analytics
• Marketing or advertising where enabled
More information is available in our Cookie Preferences page.
6. Marketing
Where permitted, we may use contact or interaction information to send marketing communications or support advertising activities.
You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the communication.
7. Disclosure of Information
We may disclose personal information to service providers where reasonably necessary to operate our business, including payment, shipping, ecommerce, technology, analytics, customer-support, and similar providers.
We may also disclose information where required by law, legal process, or to protect the rights, safety, and security of KIVELLAY, customers, or others.
8. International Processing
Because our business, ecommerce platform, service providers, customers, and technology providers may operate in different countries, personal information may be processed outside the country in which it was originally collected.
Where required, appropriate protections will be applied in accordance with applicable law.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, security, dispute resolution, and legal obligations.
Retention periods may vary depending on the nature of the information.
10. Your Privacy Rights
Depending on where you live, you may have rights regarding personal information, which may include rights to:
• Request access
• Request correction
• Request deletion
• Receive certain information about processing
• Object to or restrict certain processing
• Withdraw consent where processing relies on consent
• Opt out of certain marketing or advertising uses where applicable
Not every right applies in every jurisdiction or circumstance.
We may need to verify your identity before completing certain requests.
11. Privacy Requests
To submit a privacy request, contact:
service@kivellay.com
Please clearly state that your request relates to privacy and provide enough information for us to identify the relevant account, order, or interaction.
12. Global Privacy Control & Opt-Out Signals
Where applicable law requires recognition of browser-based opt-out preference signals, KIVELLAY will process recognized signals such as Global Privacy Control in accordance with applicable requirements and the capabilities of the website technologies in use.
Additional information is available on our Your Privacy Choices page.
13. Children's Information
KIVELLAY does not intentionally request personal information from children for the purpose of allowing them to independently enter into online purchase transactions where they do not have legal capacity to do so.
If you believe personal information has been provided inappropriately, contact us.
14. Security
We use reasonable administrative and technical measures appropriate to the operation of the store.
However, no method of online transmission or storage can guarantee absolute security.
15. Changes to This Policy
We may update this Privacy Policy when business practices, website functionality, services, or legal requirements change.
The updated version will be posted on this page with a revised date.
16. Contact & Business Information
KIVELLAY
Operator:
Guangzhou Jiuyuan Information Technology Co., Ltd.
Unified Social Credit Code:
91440105MAE8GKG11Y
Registered Address:
Room A0537, Room 1704, No. 1000 Xingang East Road, Haizhu District, Guangzhou, Guangdong, China
Website:
kivellay.com
Email:
service@kivellay.com
Phone:
+86 199 0779 5717