KIVELLAY aims to provide a clear and secure checkout experience when you purchase from kivellay.com.
1. Available Payment Methods
The payment methods currently available for your order are displayed during checkout.
Available options may vary depending on:
• Country or region
• Currency
• Device
• Checkout configuration
• Payment provider availability
Because payment availability can change, the checkout page is the authoritative source for the payment methods available for a particular order.
2. Payment Authorization
When you submit an order, your payment method may be authorized, verified, or charged through the payment service used at checkout.
Orders may be subject to payment verification before fulfillment.
A failed or declined payment does not create a completed order.
3. Payment Information
Payment transactions are handled through the ecommerce platform and applicable payment processors supporting the checkout.
KIVELLAY does not require customers to send complete payment-card information through email or customer-support messages.
For your security, never send full card numbers, passwords, or other sensitive payment credentials to our support email.
4. Checkout Security
We use the security features provided by our ecommerce platform and payment-service providers to support online transactions.
However, no internet transmission or electronic system can be guaranteed to be completely secure in all circumstances.
Customers should also take reasonable steps to protect their own accounts, devices, passwords, and payment information.
5. Currency
Prices and currencies displayed during checkout may depend on your location and the options available through the store.
Your bank or payment provider may apply currency conversion, foreign transaction charges, or other fees according to its own terms.
6. Order Verification
We may review an order if information appears incomplete, inconsistent, duplicated, or requires additional verification.
In some cases, we may contact the customer before continuing fulfillment.
7. Payment Errors
If you believe you were charged incorrectly or experience an unusual payment issue, contact:
service@kivellay.com
Please provide the order number and a description of the issue.
Do not send full payment-card information by email.
8. Refunds
Approved refunds are normally returned through the original payment method.
After a refund is issued, additional processing time may be required by the payment provider or financial institution.
9. Contact
KIVELLAY
Website: kivellay.com
Email: service@kivellay.com
Phone: +86 199 0779 5717