Payment & Security

At KIVELLAY, we aim to provide a secure and reliable checkout experience for every customer.

This policy explains available payment methods, payment authorization, checkout security, transaction verification, refunds, and payment-related information handling.

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on:

  • Your location
  • Selected currency
  • Device
  • Order value
  • Available payment service providers

Only payment methods shown as available during checkout can be used to complete your purchase.

Payment Authorization

All orders may be subject to payment authorization, verification, and fraud-prevention review before processing.

Your payment provider, issuing bank, card network, or financial institution may:

  • Approve or decline a transaction
  • Request additional verification
  • Place a temporary authorization hold
  • Apply transaction limits
  • Require additional security checks

KIVELLAY does not control the approval decisions, verification processes, authorization hold periods, or release schedules of independent payment providers or financial institutions.

If your payment is declined, please verify your payment details, contact your bank or payment provider, or try another available payment method.

Checkout Security

KIVELLAY uses Shopify as its ecommerce platform together with participating third-party payment providers to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by:

  • Shopify
  • Payment processors
  • Card networks
  • Banks and financial institutions
  • Other authorized payment service providers

We take reasonable measures to support a secure online shopping environment.

However, no method of internet transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your protection, we recommend:

  • Using trusted devices and secure networks when making purchases
  • Keeping your account credentials confidential
  • Confirming you are visiting kivellay.com before entering payment information
  • Avoiding sending sensitive payment details through email or customer support messages

KIVELLAY will never ask you to provide your complete credit card number, CVV/security code, or online banking password through email.

Pricing and Order Total

Before completing your purchase, checkout will display the applicable:

  • Product price
  • Quantity
  • Discounts
  • Shipping charges
  • Applicable taxes
  • Final order total

Please carefully review your order information before submitting payment.

The amount displayed during checkout before order completion will generally be the amount authorized for the transaction, subject to any separate charges applied by your bank or payment provider.

Currency and Foreign Exchange

Prices on kivellay.com are displayed and processed in U.S. dollars (USD).

If your payment method uses a currency other than USD, your bank, card issuer, or payment provider may apply:

  • Currency conversion rates
  • Foreign transaction fees
  • Exchange-rate adjustments
  • Other financial institution charges

These rates and charges are determined independently by your payment provider and are not controlled by KIVELLAY.

Temporary Authorization Holds

In some situations, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

A pending authorization does not necessarily mean that a final payment has been completed.

If a payment attempt fails or an order is canceled, the time required for the authorization hold to disappear depends on your bank, card issuer, or payment provider.

KIVELLAY does not control the release timing of these authorization holds.

Failed or Declined Payments

Payments may be declined for reasons including:

  • Incorrect payment information
  • Insufficient funds
  • Bank or card restrictions
  • Billing information mismatch
  • Security verification requirements
  • Fraud-prevention screening
  • Payment provider limitations
  • Technical or network issues

If payment cannot be successfully authorized, your order may not be completed.

Please contact your bank or payment provider if you require additional information regarding a declined transaction.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first check whether one transaction appears as a pending or temporary authorization.

If you believe an incorrect or duplicate charge has occurred, please contact us:

service@kivellay.com

Please provide:

  • Your order number
  • Email address used during checkout
  • Transaction date
  • Amount charged

For security reasons, please do not send complete payment card numbers, CVV/security codes, passwords, or other sensitive financial information by email.

Discount Codes and Promotions

Discount codes generally must be applied before checkout is completed.

Promotional codes and special offers may be subject to:

  • Eligibility requirements
  • Expiration dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Usage limitations
  • Other promotion-specific conditions

Unless otherwise stated:

  • Discount codes cannot generally be combined with other offers
  • Promotions cannot be exchanged for cash
  • Discounts cannot usually be applied retroactively to completed orders
  • Offers may be limited by customer or order

The specific terms displayed with each promotion will apply.

Taxes and Additional Charges

Applicable taxes and shipping charges will be displayed during checkout where required or available.

International orders may also be subject to:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Other local charges

For additional information, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the payment provider or applicable law.

Once KIVELLAY issues a refund, your bank, card issuer, or payment provider may require additional processing time before funds appear in your account.

Processing times are determined by the relevant financial institution and are outside KIVELLAY’s control.

For refund eligibility information, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To help protect our customers and our store, certain transactions may require additional review.

We may delay fulfillment, request reasonable verification, refuse an order, or cancel a transaction where reasonably necessary due to:

  • Suspected fraud
  • Unauthorized payment activity
  • Failed payment verification
  • Inconsistent transaction information
  • Unusual order activity
  • Other reasonable security concerns

If an order is canceled after payment has already been successfully captured, an appropriate refund will be issued according to applicable policies and payment provider procedures.

Payment Privacy

Information provided during checkout may be processed by:

  • KIVELLAY
  • Shopify
  • Payment processors
  • Banks and card issuers
  • Fraud-prevention providers
  • Shipping or fulfillment providers where necessary
  • Other service providers involved in completing transactions

For information about how KIVELLAY handles personal information, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies.

Contact Us

If you have questions regarding payments, charges, discount codes, checkout, refunds, or transactions related to your order, please contact us:

Brand:
KIVELLAY

Website:
kivellay.com

Legal Entity:
Guangzhou JiuYuan Information Technology Co., Ltd.

Registered Address:
Room A0537, 1704/F, No.1000 Xinpu East Road,
Haizhu District, Guangzhou City,
Guangdong, China

Unified Social Credit Code:
91440105MAE8KG11Y

Customer Support Email:
service@kivellay.com

For order-related inquiries, please include your order number and the email address used during checkout so our team can assist you more efficiently.

Please do not send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials by email.

KIVELLAY — Thoughtful Beauty Tools for Everyday Routines.